Privacy Policy
Thor Fortune Casino is committed to protecting the privacy and personal information of all users who access our online slot game platform. This privacy policy outlines how we collect, use, store, and safeguard your data when you interact with our services. We understand the importance of maintaining your trust and ensuring safe gaming experiences whilst complying with applicable data protection regulations in Ireland and the European Union.
Information We Collect
When you register and play at Thor Fortune Casino, we collect various types of information necessary to provide our services and ensure compliance with legal obligations. Personal data includes your name, email address, postal address, date of birth, telephone number, and payment information. We also gather technical data such as IP addresses, browser types, device information, and gameplay statistics. Transaction records, including deposits, withdrawals, and betting history, are maintained for operational and regulatory purposes. Additionally, we collect verification documents like identification cards or utility bills to confirm your identity and age, ensuring responsible gaming practices. Communication records between you and our customer support team are retained to improve service quality and resolve any disputes that may arise during your gaming experience.
How We Use Your Information
The information collected serves multiple essential purposes within Thor Fortune Casino operations. We use your personal data to create and manage your gaming account, process financial transactions, and deliver our slot game services effectively. Your information helps us verify your identity and age to prevent underage gambling and comply with anti-money laundering regulations. We analyse gameplay patterns and preferences to enhance user experience and develop improved gaming features. Customer support relies on your data to respond to enquiries, resolve technical issues, and handle complaints promptly. Marketing communications, where you have provided consent, inform you about new games, promotions, and updates relevant to your interests. Security measures utilise your data to detect and prevent fraudulent activities, protect against unauthorised access, and maintain the integrity of our platform. Legal compliance requires us to retain certain records for regulatory reporting and to fulfil our obligations under Irish and European Union gambling legislation.
Data Storage and Security
Thor Fortune Casino implements comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data is stored on secure servers located within the European Economic Area, utilising advanced encryption technologies including SSL certificates for data transmission. Access to personal information is restricted to authorised personnel who require it to perform their job functions, and all staff members undergo regular privacy and security training. We maintain strict password policies, multi-factor authentication systems, and regular security audits to identify and address potential vulnerabilities. Payment information is processed through certified payment service providers compliant with Payment Card Industry Data Security Standards. Regular backups ensure data recovery capabilities whilst maintaining confidentiality and integrity. Our retention periods vary depending on the type of information and legal requirements, with account data typically retained for seven years following account closure to meet regulatory obligations.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 7 years after closure | Regulatory compliance |
| Transaction Records | 7 years | Financial auditing |
| Gameplay History | 5 years | Dispute resolution |
| Marketing Preferences | Until consent withdrawn | Communication purposes |
| Technical Logs | 12 months | Security monitoring |
Your Rights and Data Control
Under the General Data Protection Regulation and Irish data protection legislation, you possess specific rights regarding your personal information held by Thor Fortune Casino. You have the right to access your personal data and receive a copy of the information we process about you. The right to rectification allows you to request corrections to inaccurate or incomplete data. You may exercise the right to erasure, also known as the right to be forgotten, under certain circumstances, though regulatory requirements may necessitate retention of some records. The right to restrict processing enables you to limit how we use your data in specific situations. You can object to processing based on legitimate interests, including direct marketing activities. Data portability rights allow you to receive your personal information in a structured, commonly used format for transfer to another service provider. You may withdraw consent at any time for processing activities that rely on your agreement, though this does not affect the lawfulness of processing conducted before withdrawal. To exercise these rights, contact our data protection officer through the designated channels provided on our website. We will respond to your requests within one month, with possible extensions for complex requests. You retain the right to lodge complaints with the Data Protection Commission in Ireland if you believe your privacy rights have been violated.
Information Sharing and Third Parties
Thor Fortune Casino shares your personal information only when necessary to deliver our services, comply with legal obligations, or protect legitimate interests. We work with trusted third-party service providers who assist in payment processing, identity verification, fraud prevention, customer support, and technical maintenance. These partners operate under strict contractual obligations to protect your data and use it solely for specified purposes. Regulatory authorities and law enforcement agencies may receive information when required by applicable laws or to investigate suspected illegal activities. In the event of a business transaction such as a merger, acquisition, or sale of assets, your data may be transferred to the relevant parties, with notification provided and privacy protections maintained. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Anonymised and aggregated data that cannot identify individual users may be shared for analytical purposes, industry research, or statistical reporting. All data transfers outside the European Economic Area are conducted using appropriate safeguards such as Standard Contractual Clauses or adequacy decisions to ensure equivalent protection levels. Safe gaming initiatives may involve sharing limited information with responsible gambling organisations when you request support or self-exclusion services, always prioritising your wellbeing whilst maintaining confidentiality.